Kenton Lee Musique Hoodies

Return and Refund Policy

At Caviar Musique, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your hoodie, we offer a straightforward return and refund process to ensure your shopping experience is as smooth and confident as possible.

Returns:

• Eligibility: You may return your hoodie within 30 days of receiving your order. To be eligible for a return, the item must be unused, unwashed, and in the same condition that you received it, with all original tags and packaging intact.
• Process: To initiate a return, please contact us at [your email/contact information]. We will provide you with instructions on how to return your item.
• Shipping: Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds:

• Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
• Non-Refundable Items: Please note that sale items and gift cards are non-refundable.
• Exchanges: If you need to exchange your hoodie for a different size or color, please contact us, and we will assist you with the exchange process. Exchanges are subject to product availability.

Damaged or Defective Items:

• If you receive a defective or damaged hoodie, please contact us immediately with photos and a description of the issue. We will arrange for a replacement or a full refund, including return shipping costs.

Your satisfaction is our priority, and we’re here to help if you have any questions or concerns. Thank you for choosing Caviar Musique!

Shipping Policy

At Caviar Musique, we’re committed to delivering your orders safely, promptly, and with care. Below is an overview of our shipping methods, packaging, and costs to ensure a seamless shopping experience.

Shipping Methods:

• Standard Shipping: We offer reliable standard shipping on all orders. Delivery times typically range from 5-7 business days within South Africa and 7-14 business days for international orders.
• Express Shipping: For those who need their items sooner, we provide express shipping options at an additional cost. Express orders are usually delivered within 2-3 business days within South Africa and 5-7 business days internationally.
• Order Tracking: Once your order has shipped, you will receive a confirmation email with a tracking number so you can monitor the progress of your delivery.

Packaging:

• All orders are carefully packaged to ensure that your Caviar Musique Hoodie arrives in perfect condition. We use eco-friendly materials wherever possible, combining sustainability with durability to protect your items during transit.

Shipping Costs:

• Domestic Shipping (South Africa): We offer free standard shipping on all orders over R1000. For orders under R1000, a flat rate of R50 applies.
• International Shipping: Shipping costs vary depending on the destination. International customers will see shipping costs calculated at checkout based on the selected shipping method and location.
• Customs and Duties: Please note that international orders may be subject to customs fees, duties, or taxes imposed by the destination country. These are the responsibility of the customer and are not included in the shipping cost.

Shipping Timeframes:

• Orders are processed and shipped within 1-2 business days after your order is placed. Please note that during peak seasons or promotional periods, processing times may be slightly longer.

Lost or Damaged Packages:

• If your package is lost or arrives damaged, please contact us immediately at [your email/contact information]. We will work with the shipping carrier to resolve the issue and ensure you receive your order or a replacement as quickly as possible.

We strive to make your shopping experience with Caviar Musique smooth and worry-free. If you have any questions or need assistance with your order, don’t hesitate to reach out.